FAQs

Q.

My vehicle has a problem. What do I do?

A.

Take your vehicle to a repair facility and have them contact CARS Protection Plus at 888-335-6838 to open a claim before doing any repairs. The repair facility must be able to: perform tear-down to the point of component failure, determine the cause and extent of damage, and rebuild the component if CARS deems necessary. The vehicle must remain at the repair facility until repairs are complete.

Q.

What is my Service Contract number and where can I find it?

A.

Your Service Contract number is the last 8 digits of your VIN, (Vehicle Identification Number). Your VIN can be found on your ID card, insurance information, registration, or the placard under your windshield on the driver's side.

Q.

Where can I take my car for repairs?

A.

Your vehicle must be at a repair facility, within the continental United States, that is open to the public during normal business hours and able to: perform tear-down to the point of component failure, determine the cause and extent of damage, and rebuild the component if CARS deems necessary. The vehicle must remain at the repair facility until repairs are complete.

Q.

How much is my deductible?

A.

$100 per occurrence.

Q.

Do I pay for repairs and then wait for reimbursement from CARS Protection Plus?

A.

CARS can pay the shop directly or reimburse you upon receipt of a final repair invoice. To be processed, a repair invoice must contain the following on the repair facility's letterhead with their complete address: authorization number issued by CARS (authorization numbers are only good for 180 days), warranty on all replaced parts (if applicable), VIN number, current mileage, owner name and address, owner signature.

Q.

How does CARS Protection Plus pay the shop for repairs?

A.

Once the final repair invoice is received by CARS, the repair facility will be paid by credit card the same day or corporate check the next business day, whichever your shop prefers.

Q.

How long has CARS Protection Plus been in business?

A.

Since September 1998.

Q.

Can I buy a Service Contract directly from CARS Protection Plus?

A.

CARS does not sell to the public. Our Service Contracts are only available through dealers that offer our products. Click here to be directed to our Service Contract referral program.

Q.

Is there rental car coverage while my vehicle is in the repair shop?

A.

You will be reimbursed twenty-five ($25.00) dollars for each eight hours of ProDemand labor guide time to repair or replace the covered component with a maximum benefit of three hundred ($300.00) dollars per claim. Down time, regardless of reason, is not included.

Q.

What will I receive from CARS Protection Plus to verify my Service Contract is in effect?

A.

You will receive an ID card in the mail about 15 days after the Service Contract has been accepted.

Q.

When does my Service Contract go into effect?

A.

The service contract goes into effect when: (1) the application is received by CARS, (2) with proper payment, and (3) approved by CARS, which may be different than the date of vehicle purchase.