My vehicle has a problem. What do I do?
Take your vehicle to a repair facility and have them contact C.A.R.S. at (888) 335-6838 to open a claim before doing any repairs.
What is my account number and where can I find it?
Your account number is the last 8 digits of your VIN. Your VIN can be found on your ID card, insurance information, registration, or the placard under your windshield on the driver's side of your car.
Where can I take my car for repairs?
Any licensed repair shop, listed in the telephone book, anywhere in the continental United States.
What is not covered by my warranty?
Other than those components listed on the Warranty Application, no other components are covered by the limited warranty regardless of the cause of failure. C.A.R.S. Protection Plus, Inc. (“C.A.R.S.”) does not warrant the condition of the vehicle at the time of purchase. The limited warranty will not pay for any repair done without prior authorization from C.A.R.S. Component failures that occur before C.A.R.S. approves this limited warranty application are not covered. Other items not covered include: diagnostic and tear down charges; repairs performed due to improper diagnosis; fluids and freon; filters; damage that results from any previous or improper repair; parts and labor that are needed to maintain your vehicle (oil, filters, etc.); parts of your vehicle that are subject to regular maintenance (belts, hoses, etc.); damage from fire and/or accident, regardless of the cause; damage from theft; damage from conditions of the environment, including rust and corrosion; damage that results from anyone altering the vehicle, misusing the vehicle, tampering with the vehicle, making improper adjustments or using improper fuels or fluids; damage that results from improperly maintaining or failing to maintain the vehicle; damage to a covered component caused by failure of a non-covered component; fluid leaks and damage caused by fluid leaks; taxes; and shop charges.
How much is my deductible?
$100 per occurrence. (“Ultimate Plus Limited Warranty” plans have a $0 deductible.)
Do I pay for repairs and then wait for reimbursement from C.A.R.S.?
C.A.R.S. can pay the shop directly or reimburse the warranty holder upon receipt of a final repair invoice. To be processed, a repair invoice must contain the following items:
- The Authorization Number as issued by C.A.R.S.
- The warranty on all labor and replaced parts
- VIN number
- Current mileage
- Customer's name and address
- Repair Facility's letterhead with complete address/zip code
How does C.A.R.S. pay the shop for repairs?
Once the final repair invoice is received by C.A.R.S., the repair will be paid by either a company check the next business day, or by corporate credit card.
What is covered on my warranty?
For complete details, refer to the contract you received from your dealer. If you have further questions, you may call C.A.R.S. customer service at (888) 335-6838 to inquire about coverages.
How long has C.A.R.S. been in business?
Can I buy a warranty directly from C.A.R.S.?
Is there rental car coverage while my vehicle is in the repair shop?
You will be reimbursed twenty-five ($25.00) dollars for each eight hours of Mitchell's OnDemand labor guide time to repair or replace the covered component with a maximum benefit of three hundred ($300.00) dollars per claim if proof of rental is provided. ("Ultimate Plus Limited Warranty" plans have a fifty ($50.00) dollar reimbursement for each eight hours with a maximum benefit of six hundred ($600.00) dollars per claim.) Down time, regardless of reason, is not included.
What will I receive from C.A.R.S. to verify my warranty is in effect?
You will receive an ID card in the mail about 15 days after the warranty application has been accepted.
When does my warranty go into effect?
The limited warranty goes into effect when the application is received with payment and approved by C.A.R.S.
