Flex Protect Level 3

The following information reflects the most recent version of our Service Contracts.  Coverage under your specific contract may vary.  See your Service Contract for specific coverage details and your Terms & Conditions.

For additional information on applying for a CARS Protection Plus Service Contract, speak to a local dealer or click here to be directed to our Service Contract referral program.

ENGINE/FUEL SYSTEM

Cylinder heads; intake manifold; pistons; piston rings; wrist pins; connecting rods and bearings; crankshaft and bearings; camshaft and bearings; timing chain; timing belt; timing guides; timing chain tensioner; timing belt tensioner; timing gears; serpentine belt tensioner; fly wheel; oxygen sensor; EGR valve; crank sensor; cam sensor; fuel pump; fuel injectors; harmonic balancer; lift pump; transfer pump; valve covers; rocker arms/shafts and bushings; intake/exhaust valves and valve springs, seats, guides, push rods and hydraulic lifters; oil pump; and oil pan. Lubricated parts contained within the engine block. Engine block only if damaged by a covered component internal to the engine block. Factory installed turbo charger. Additionally, if Your vehicle has been classed under EXTRA ELIGIBILITY, then Your factory installed twin turbo and/or supercharger is covered. EXAMPLES OF NOT COVERED: oil cooler and valve seals.

AUTOMATIC TRANSMISSION/TRANSFER CASE

Torque converter; bands; pump; pump housing; carrier assembly; planetary gears; chain; drums; reaction shaft; governor; valve body; servo assemblies; transmission cooler; mechatronics unit; conductor plate; and TCM reprogramming/re-flash up to $125.00 per authorized claim. Lubricated parts contained within the transmission or transfer case housing. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing. EXAMPLES OF NOT COVERED: transmission solenoids, TCM reprogramming, mechatronics unit and conductor plate.

MANUAL TRANSMISSION/TRANSFER CASE

Main shaft; counter shaft; all gears; chain; input shaft; hub assemblies; synchronizers; shift rails; shift fork; and internal transmission bearings. Lubricated parts contained within the transmission or transfer case housing. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing. EXAMPLES OF NOT COVERED: manual clutch and related components.

SUSPENSION

Ball joints; leaf, air and coil springs only if broken.

DRIVE AXLE ASSEMBLY

Lubricated parts contained within the front and rear drive axle housing; pinion bearings; wheel bearings; side carrier bearings; ring and pinion; side gears; spider gears and case; drive shaft; universal joints; constant velocity joints; and 4x4 hubs. Front or rear drive axle housing only if damaged by a lubricated part contained within the drive axle housing.

SEALS & GASKETS

Seals and gaskets are covered only when required in conjunction with the replacement of a covered component. Additionally, cylinder head gaskets are covered only for combustion and coolant leaks. Intake manifold gaskets are covered only for coolant leaks. EXAMPLES OF NOT COVERED: oil leaks, vacuum leaks and valve seals. 

FLUIDS

All fluids, including but not limited to: engine oil; engine coolant; transmission fluid; brake fluid; and power steering fluid, are covered only when required in conjunction with a covered component.

STEERING COMPONENTS

Power steering pump/motor; gear box; rack and pinion; and high-pressure lines. Steering box, rack and pump housing only if damaged by a lubricated part internal to that component.

BRAKE COMPONENTS

Master cylinder; wheel cylinders; calipers; ABS hydraulic components; ABS wheel speed sensors; and ABS control module. EXAMPLES OF NOT COVERED: drums, rotors, pads, linings, hoses, lines and wiring.

AIR CONDITIONING & REFRIGERANT

Compressor; clutch; condenser; accumulator; and evaporator. Refrigerant is only covered with a covered repair. EXAMPLES OF NOT COVERED: labor to recharge, evacuate and flush the system.

ENGINE COOLING SYSTEM

Radiator; heater core; electric cooling fan motor; water pump; fan clutch; thermostat; and recovery tank.

ELECTRICAL COMPONENTS

Starter motor; alternator; distributor; ignition coils; front and rear window wiper motor; power window motors/regulators/switches; power seat motors; and power door lock actuators/switches.

LABOR & DIAGNOSTICS

The authorized time for a covered repair will be based on the Mitchell’s ProDemand labor guide. The hourly labor rate assistance will be the repair facility’s rate up to $75.00 per hour or, if you have selected and paid for the MARKET LABOR RATE option, the repair facility's posted labor rate up to $160 per hour. Should Your repair facility’s rate exceed this amount, You are responsible for the difference. If tear-down/diagnostic is requested, We shall reimburse up to one hour of tear-down/diagnostic based on Your stated labor rate. EXAMPLES OF NOT COVERED: tear-down and diagnosis for a non-covered repair. 

RENTAL BENEFITS

You will be reimbursed $35.00 for each six hours of Mitchell’s ProDemand labor guide time to repair or replace the covered component with a maximum benefit of $250.00 per claim, if proof of rental is provided with an authorized claim. Any time not related to the actual repair and replacement of the covered component is not included in this benefit. 

24-HOUR ROADSIDE ASSISTANCE

Roadside assistance provides: towing; battery service; jump start; flat-tire; fuel, oil and water delivery; and lockout assistance. Coverage is provided up to $50.00 per occurrence to the covered vehicle only. To utilize this service, You MUST call roadside assistance at 800-418-9836.

PRIVACY POLICY

Click here to review the General Policy of CARS.