Customer Responsibilities

In general:

• Read your warranty coverage, terms and conditions.
• Contact C.A.R.S.  at (888) 335-6838 if you do not receive your ID card within 15 days of the vehicle purchase.
• Maintain your vehicle in accordance with manufacturer's specifications.
• Do not alter or modify your vehicle.
• Keep accurate maintenance records.
• Notify C.A.R.S. if your odometer is inoperative.

Should a failure occur:

• Prevent further damage by not continuing to operate a vehicle with a failed/failing component.
• If necessary, call Roadside Assistance at (800) 418-9836 for towing (Orange Power Train warranties excluded).
• Take your vehicle to the qualified repair facility of your choice.
• Inform the repair facility that you have a C.A.R.S. Protection Plus, Inc. warranty and instruct them to call (888) 335-6838 to open a claim.
• Require that the mechanic make no repairs before receiving a C.A.R.S. Authorization Number.
• Depending on the plan you chose, you may be responsible to pay for: a deductible, tax on the repair, shop charges, labor difference between your shop's rate and the coverage you selected, diagnostic and tear-down, fluids, filters, or freon.

Should you sell your vehicle and wish to transfer coverage to the new owner:

• Contact C.A.R.S. prior to the sale.
• Pay C.A.R.S. a $99 transfer fee (payable by either party) before transferring vehicle ownership.
• Provide C.A.R.S. with the new owner's information.

Complete coverage details can be found on each of our contracts.